Southpoint Family Doctors
  
 45 Google reviews 
 
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 Busted Rhymes 
 
26 February 2024
 
 
  
Getting someone to answer the phone when it rings would be nice. Everything else is great.
  
 
  
 
 
 
  
 
 
 Ange J 
 
18 February 2024
 
 
  
Service is great have been with them since they opened and has always been a breeze, doctors are understanding and lovely and same thing goes for the nurses. How’s everything I will say that getting an appointment for the same day or even the next has been really disappointing. It’s been really inconvenient that I haven’t seen a doctor for almost 2 years now and just get repeat subscriptions via the app cause that’s all I can do. I do hope this is sorted out quickly as to be more convenient to book via the app as well.
  
 
  
 
 
 
  
 
 
 Howie Potifara 
 
2 August 2023
 
 
  
Awesome Doctors and nurses ????????
  
 
  
 
 
 
  
 
 
 Johnson Nguyen 
 
20 June 2023
 
 
  
Calling and booking is really fast and easy and everyone is friendly. Honestly nothing more to expect but a very good GP to sign up for.
  
 
  
 
 
 
  
 
 
 Melissa Goffin 
 
5 June 2023
 
 
  
Great doctors but trying to get threw to them to make a appointment is absolutely ridiculous have rung twice in one morning to try make a appointment first time on hold for 10 mins second time ringing still on hold coming up to 8 mins answer the phones
  
 
  
 
 
 
  
 
 
 Rak Heng 
 
16 May 2023
 
 
  
The team there are amazing
  
 
  
 
 
 
  
 
 
 Nicole Donaldson 
 
15 May 2023
 
 
  
I am soo gutted with my experience today came for my son who is 3 yrs old waited in a room for 1hr 40min before we were seen by a Dr, I am gutted becuz I loved coming here been with South point since it opened with Dr Fiona & Hina who have always been amazing...customer service needs to be better...unfortunately this is the second time we've waited ridiculous times to se a Dr and to wait that long with a toddler...was told a prescription will be sent to a pharmacy of choice went there & it wasn't there...called receptionist they were going to follow up but haven't heard back...unfortunately will be moving family to another practice
  
 
  
 
 
 
  
 
 
 Luxury Lifestyle 
 
10 May 2023
 
 
  
This place has absolutely atrocious customer service. The doctors and nurses are fine but the customer service to book in appointments and even calling is so bad. The receptionist is the WORST most of the time the phone doesn't get picked up they closed at 5:30pm but from 4pm the "sorry we are closed message is on" the receptionist 3 times i have been now has tried to charge me the wrong amount most of time she doesnt even know what she is doing and is slow
  
 
  
 
 
 
  
 
 
 Mr Kaahunna 
 
7 May 2023
 
 
  
Have been using south point for years would not go to another GP

I’m not sure what staff are still onsite but the old team of Daniel Dr Hina and Dr shepherd are extremely kind and knowledgeable they do care about you

Hopefully the current staff are living up to the values as I’m sure they are.