Inspiring a culture of health
Our integrated approach to care connects us with our community through shared values and aspirations
Healthier, Happier, Together
Live happier through holistic and integrated care for families
Building a Better Future
Nurturing families and empowering communities with care plans tailored to the needs of your whānau
Building a Better Future
Better Care, Better You
Inspiring a culture of health
Healthier, Happier, Together
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Measles is still rampant in our communities. Find out how to keep your whanau safe
Know the Symptoms: Whooping Cough
Protect your whanau from whooping cough and get to know the symptoms in our article here
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The clinic is very spacious and has everything to cover most bases for appointments. The receptionist team are lovely - there are multiple people at reception taking calls and answering patients walking in. I have seen both Dr Sinnathamby and Dr Lin now and both are very lovely. I want to especially shout out Dr Lin for being so lovely and receiving when I was sharing things. Fa’afetai tele lava team!
Parking is a nightmare at Manukau Branch. Urgently need to move to a different GP
All my needs were met by engaging with Nogi ( Whanau Ora) who walked beside as we gained controlled of my life. My needs were met. My GP is monitoring my pain levels diabetes and thyroid, this helps me stay on top of the pain and gives me great joy to come to Southpoint because I am as what is referred to a frequent flyer and I feel safe at Southpoint and I never feel that I am judged by any of the kaimahi and my personal doctor Hinamaha Sylvia Lutui. Reception first point of call are very professional and welcoming.
The staff here are so lovely and accomodating! I’m glad I went with them :)
Excellent care at this establishment. Everyone is very friendly. The doctors are excellent. My only grouse is that its hard to get an appointment at short notice. Usually have to wait a couple of weeks to get one.
The best doctors clinic I’ve been to. Everyone is so kind and helpful. Definitely worth the move!
Very unhappy with the new system of only being able to book on the same day and not being able to book in advance. When you are trying to book around work and family, the system is not efficient at all. The app is no good either as I can only book with 2 doctors and they are always booked up. Very disappointed with this. I moved to this clinic as it was recommended to me and the doctors are good but now all the experienced doctors have left it seems. I have chronic conditions I need to manage and need to see the same doctor for continuity but it is becoming impossible to even book an appointment. I feel like the patients end up suffering as a result of this new system.
The worst customer service from the reception staff I have ever experienced - from both myself and my husband who has been calling every day for weeks to try to get an appointment with a doctor. I myself had an appointment - checked in when I arrived and waited almost an hour past my allocated time. Turns out the reception staff had not let the Dr know I was there and I had to leave to return to work, and not get my appointment that I had paid for. The Doctors and Nurses are fabulous, but it is impossible to get to see them. The reception staff are incompetent. I do not recommend signing up here. I don't like leaving bad reviews, but this has become ridiculous.
This review is a little bit overdue but I'd like to say the staff are great here. Racquel in particular is an amazing and genuine health provider. She's very efficient and makes you feel comfortable whenever you are in the clinic. The doctors are great. IMO, everyone deserves a pat for a job well done. 👏
I’ve been with southpoint family doctors for a couple of years now and they have always been great with looking after both the kids and us parents. However recently it’s become very difficult to get an appointment. I’ve often been told to call back each day to check for availability and when I ask about booking in advance for the following week I’m told they’re already fully booked and same as the following week and reminded again to keep calling daily. Each call can mean waiting up to half an hour on hold. Unfortunately it no longer feels like I can rely on this clinic as they always seem too busy to provide the same level of care as before. Update edit: Thank you for taking the time to follow up with me after my review. I appreciate the concern shown and the effort to provide additional options when an appointment isn’t available. I was reassured that patient care is still a top priority. Thank you for the support provided.